CONCORD PRIVACY POLICY
DEFINITIONS
The term “Concord”, includes Concord Medical Management, Inc., its affiliated practice groups registered in various states, and all of its affiliated companies and any subsidiaries.
The term “Concord Providers” means physicians and advance practice providers (physician assistants and nurse practitioners) that are contracted or employed by Concord affiliated practice groups in the various states in which Concord affiliates provide healthcare, primarily emergency department and hospitalist staffing and management. Concord itself does not, and cannot by law, practice medicine, and it does not supervise or direct the Concord Providers on how to practice medicine. Each Concord Provider practices medicine using their own judgment based on their education, training and experience. Nothing in this Concord Website is intended to represent otherwise.
This Concord Website Privacy Policy (”Privacy Policy”) explains how we collect, use, protect, and treat your personal information and user data. The Website is operated by Concord affiliated practice groups and its affiliates for the Concord Providers (“Concord” or “we”). This Privacy Policy covers only information and data collected or processed through the Website and not any other information or data collected or processed by third parties who provide products and services to Concord directly or on the Website (“Service Providers”) or affiliated organizations (“Affiliates”), third party web pages, or websites, products or services to which we may link that do not display a direct link to this Privacy Policy. We are not responsible for the content or privacy practices of other websites, or online or mobile services. By using the Concord Website, you signify your consent to the data practices described in this Privacy Policy.
In addition to this Privacy Policy, the Concord Website and the services provided by itself and its practice group affiliates and Providers fully complies with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the Health Information Technology for Economic and Clinical Health (HITECH) Act of 2009.
- INFORMATION WE COLLECT.
The information we collect about you includes:
- Personally Identifiable Information:
The Concord Website and our affiliated practice groups and Providers only collect personally identifiable information (“PII”) with your consent. Collection of PII occurs if you enter it on the Concord Website. You may visit our site anonymously, but that may prevent you from engaging n in certain Concord Website features or services. The PII we may collect includes the following:
- First Name
- Last Name
- Telephone Number
- Email Address
- Caller ID information (if available)
- Non-Personally Identifiable Information:
Our Concord Website and Service Providers may collect non-personally identifiable (anonymous) information (“Non-PII”) from visitors. Non-PII cannot identify a specific individual unless combined with Personally Identifiable Information. Examples of Non-PII that may be collected by the Website or required to provide the services, including:
- Zip Code
- Cookies
“Cookies” are short computer codes known as cookies, web beacons and other technologies that collect Non-PII are stored on your browser when you visit the Concord Website or share Concord Website content through a social media account, The following are examples of Non-PII third party service providers collect with cookies:
- Browser type and operating system
- Date and time of visit
- Referring web page Links that connected you to the Website
- IP address’
- Mobile Device ID
- Medical condition or symptoms
- California Online Personally Privacy Act Disclosures:
We or our affiliates and service providers may drop a Cookie on the browser of Concord Website visitors. We do this to continue to market our services to you after you leave the Concord Website. The Concord Website does not employ technology to override the privacy settings in your web browser.
Our affiliates and service providers may track website visitors across multiple websites to retarget website visitors to continue to market our Services to prospective clients after they leave our site. Users logged in to social media programs may be tracked by our affiliates and service providers who track such users across multiple websites and who may disregard the privacy settings in your web browsers.
- Canadian and European Union Users
We do not intend to collect PII from Canadian or European users. If you are from the European Union or Canada, do not provide with PII, use our services, or the Concord Website. If we learn that we collected PII from a user from the European Union or Canada, we will promptly delete that information.
- Children:
We do not intend to collect PII from children under 13. If you are under the age of 13, do not provide us with PII, use the Concord Website. If we learn that we collected PII from a child under 13, we will promptly delete that information.
- Information about You from Other Sources:
We and our affiliates and service providers may collect personal information about you on the Concord Website and from other sources, including commercially available sources. All the information we collect about you may be combined to personalize your experience, provide you and your clients with services to improve the Concord Website and its affiliates and service providers, to provide relevant advertising to users, and for other marketing efforts.
- HOW WE USE YOUR INFORMATION:
Non-PII that we or our affiliates and service providers collect is used to improve marketing and sales efforts, better connect Concord Website visitors, and connect clients with potential others. If you elect to provide PII, we may utilize such data to better connect you with an appropriate Provider practice group.
- Volunteered Information:
Visitors who volunteer PII on our Website consent to be contracted by us, our affiliates or service providers, or a call center. A call center may contact you by telephone and may, among other things, verify your self-reported PII and interest in our services or speaking with a Provider. We may contact you by telephone even if you have opted into the National Do Not Call list, or any State Do Not Call list.
IF YOU DO NOT CONSENT TO BEING CALLED BY A CONCORD REPRESENTATIVE DO NOT ENTER YOUR PII INTO ANY FORMS ON OUR WEBSITE.
If you do not wish to be contacted again by a hospital representative with respect to your inquiry, you should specifically request that the hospital representative not contact you again. Please note that we may maintain the PII you provided whether you elect to use our affiliates and service providers services.
- Mobile Visitors and Click-to Call Services:
Mobile users who initiate calls by clicking on a telephone number on a mobile Concord Website consent to contacting a Concord representative to verify your PII and connect you with one of our appropriate affiliates or service providers.
- Email Communications and Promotional Offers:
If you sign up for one or more of our newsletters, you may receive email communications from us. We may send you email, contact you, or engage you in other communication mediums that relates to your use of the Website and Services. If, at any time, you do not wish to receive email communications about the Website or our newsletters, please use the “UNSUBSCRIBE” link at the bottom of our email.
- Aggregate or Anonymous Information:
We may share Non-PII with other third parties.
- With Consent:
Except as set forth above, you will be notified when PII may be shared with third parties, and will be able to prevent the sharing of this information.
III. HOW WE PROTECT AND RETAIN YOUR INFORMATION
We take security measures to protect against unauthorized access to or unauthorized alteration, disclosure, or destruction of data. These include secure socket layers, firewalls and encryption, internal reviews of our data collection, storage and processing practices, and security measures, as well as physical security measures do not guard against unauthorized access to systems.
If we retain PII on our systems, we restrict access to PII to employees, contractors and agents who need to know that information in order to operate, develop or improve our Concord Website. These individuals are bound by confidentiality obligations and may be subject to discipline, including termination, if they fail to meet these obligations.
- HOW TO CONTROL AD CORRECT YOUR INFORMATION
We or our affiliates or service providers may retarget users who view our Concord Website. You may elect not to provide user data to us or our affiliates and service providers by following the opt-out procedures set forth below, but some of our affiliates or service provider websites may not work through our Concord Website.
- Learn More About Cookies, Web Beacons, and Other Technologies:
You can accept or decline Cookies, most browsers automatically accept Cookies. To learn more about Cookies, including how to refuse Cookies on your computer by adjusting browser settings, investigate these sites using the internet:
- All About Cookies
- Google Chrome
- Microsoft Internet Explorer
- Microsoft Edge
- Mozilla Firefox
- Flash
- Opting out of Cookies:
To opt-out from collection and use of your Web Browsing Data by the Concord Website, use the NAI opt-out tool provided by the National Advertising Initiative that you can obtain through the internet.
- How To Control Collection of Your PII Online:
- Social Media
We may engage with you on third party social media sites like Facebook, if you engage with us. By doing so, you “opt in” to sharing your content with us. Be aware that such content (PII, images, captions, and comments, etc.) that you submit (upload, post, comment, share, “like”, etc.) to third party social media sites (including any of our message boards or tweets) is publicly visible, not private and cannot be considered private PII. You manage social media notifications you receive, correct or delete your PII, or adjust your privacy settings, access the profile section of your social media accounts and follow the directions there. To learn more about social media privacy settings, go to the Facebook or Twitter websites.
- Service Providers
We may work at some point with various affiliates and service providers who may use cookies, web beacons and similar technologies to collect user data. We are not responsible for our Service Providers’ privacy practices. We will identify those service providers for you once we have established relationships with them.
- Correcting Your Personal Information:
If you have any questions about accessing or updating information we have on file about you, please contact Concord directly at 888-264-0330.
- Your California Privacy Rights
Under California Civil Code Section 1798.83, California residents wo have an established business relationship with us have the right to request that we provide certain information regarding the disclosure of their personal information n to third parties for their direct marketing purposes during the immediately preceding calendar year. You may contact the hospital directly to request such information.
By using the Concord Website, you signify your consent to the data practices described in this Privacy Policy and agree that your visit and any dispute over privacy is subject to our Terms of Use, including without limitation, provisions regarding limitations on Company liability and application of the laws of the State of Texas.
- REVISIONS TO THE PRIVACY POLICY
Please be aware that our Privacy Policy may be changed by updating this page. If we collect personal information or data from or about you, we will use it according to the Privacy Policy in effect at the time the data is gathered. The Privacy Policy, together with the Concord Website’s Terms of Use, contains the entire agreement between you and Concord with respect to the Concord Website and any services provided by the Concord Website. You should review this Privacy Policy periodically to ensure you are in agreement with any updates or changes. Your continued use of the Concord Website following any changes will mean you accept such changes.