Concord Medical Group

Quality Assurance

We believe that our exceptional customer service sets us apart from our competition. We do not ignore problems. We acknowledge them and tend to them as quickly as possible. Our costumer service plan consists of:

Physician Evaluation

Whenever one of our physicians provides service in one of your facilities, we will follow up with you on regular basis to ensure top-quality medical care. Our goal is to listen to your feedback, requests, and align our physicians and attitude with your ideas.

Staff Responsiveness

We want to create a working and open relationship with an avenue of communication to guarantee that we provide you with the best service possible. In order to do so, if you contact us with a need or suggestion on an area where we can improve, we will respond in a timely manner.

Post-care Evaluation

Accountability to patient satisfaction is vital. As we gain experience in your facility we strive for continuous evaluation and examination of all areas of care including being open for improvement. We expect responsibility and integrity from our entire staff. We take patient complaints seriously, and we desire to decrease patient complaints by handling issues that may arise in an efficient and decisive manner.

Collaborative Transparency

At Concord Medical Group, we realize that if your hospital is not successful we aren’t either. Therefore we understand the need for a collaborative effort. Our desire is to not only fit in with the mission of your facility but to try and help strengthen it as well. Any way that we can help our physicians and staff learn to better help you is our mission. Honest communication makes it possible for us to help you achieve your goals.